Raffae The Power Your Digital Life
FAQ's
FAQ’s
FAQ's
Returns & Replacements
For Imported Products
- Shipping period for an Imported product may range between 3-4 weeks for delivery.
- Only prepaid orders are allowed
- No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status by email.
-Generally products are dispatched from international location within 3-4 days. - Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
- Return/Replacement request for any Order should be submitted within 10 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.
- Warranty applicable if specified.
1. When do you process a Refund?
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2. What is the Return Policy?
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3. How long does it take to process Refund?
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4. How long does it take to initiate a Refund?
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5. When does a Refund get declined?
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6. How do you process Refund for an order, purchased using a Gift Card?
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7. How can I track the status of my Refund?
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8. Will my shipping charges be refunded if I ship the product?
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9. How will I get my refund in case of payment mode is COD?
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10. How do I update my bank details ?
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Orders & Cancellation
For Imported Products
- Shipping period for an Imported product may range between 3-4 weeks for delivery.
- Only prepaid orders are allowed
- No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status by email.
-Generally products are dispatched from international location within 3-4 days. - Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
- The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories & Empty Packages.
-Defective/ Damaged (if not under Manufacturer’s Warranty*)
-Not as per descriptions - Warranty applicable if specified.
1. How can I cancel my order?
2. Can I modify my order?
3. Can I change quantity of my order?
4. What are the modes of refund available after cancellation?
5. What do you mean by "Out of Stock"?
6. How can I download the invoice of my order?
Payments
For Imported Products
For Imported Products
- Shipping period for an Imported product may range between 3-4 weeks for delivery.
- Only prepaid orders are allowed
- No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status by email.
-Generally products are dispatched from international location within 3-4 days. - Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
- The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories & Empty Packages.
-Defective/ Damaged (if not under Manufacturer’s Warranty*)
-Not as per descriptions - Warranty applicable if specified.
1. What are various modes of payment available?
2. Is Cash On Delivery (COD) option available?
3. How will I know whether COD is available on my product?
4. How can I confirm my COD order?
5. Do you accept EMI payment option?
6. How do I process payment using ShopClues EMI option?
7. What are the Cancellation & Refund Policies w.r.t EMI Payments?
8. Why has my EMI payment plan not been activated yet?
9. My order transaction failed but the amount has been deducted from my bank account. What should I do?
Refunds
For Imported Products
For Imported Products
- Shipping period for an Imported product may range between 3-4 weeks for delivery.
- Only prepaid orders are allowed
- No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status via his/her email.
-Generally products are dispatched from international location within 3-4 days. - Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
- The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories & Empty Packages.
-Defective/ Damaged (if not under Manufacturer’s Warranty*)
-Not as per descriptions - Warranty applicable if specified.
1. When do you process a Refund?
- You can file a return request from your account. Use the following steps: Sign In -> My Orders -> Request Return
- You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing/Empty Package/Wrong Product, the Return request should be filed within 2 days of delivery.
- Return request will be reviewed by .
- If required, request will be shared with the merchant for his/her approval.
- After approval, pickup of the product will be arranged through our courier partners.
- If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by .
- After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant
2. How will I get my Refund?
- Returns/Replacement are accepted under the following cases –
- Wrong Product – Wrong color/ size/ style
- Wrong item ordered/ delivered
- Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
- Defective Product – Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
- Damaged Product – Physical damage/ Tampered product or packaging
- Wrong Quantity – Missing Products/ Parts
- No Invoice/Warranty Received – Available on Electronics only
- Empty packages
3. How long does it take to process Refund?
- Returns/ Replacement requests will not accepted under following cases –
- If Products are Altered/ Used
- If Product is Returned without Original Packaging (price tags, labels & accessories)
- If Serial Number is tampered
- For Defective product that is covered under Seller/Manufacturer’s Warranty or Reported after 10 days of the Delivery
- For Damaged/Missing/Empty Package/Wrong product that is reported after 2 days of the delivery
- For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
4. How long does it take to initiate a Refund?
- Categories not eligible for returns are as follows :
Category
Item’s that cant be returned
Car Accessories
Charger
5. When does a Refund get declined?
- Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery:
- Damaged Product
- Empty Parcel
- Missing Item
- Wrong Product
6. How do you process Refund for an order, purchased using a Gift Card?
- Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup –- Product should not be used/altered/ tampered
- Keep original price tag & packing slip intact
- Mention Order Number on the box
- Do not seal the box
- Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
- Keep the Courier Company’s receipt for tracking purposes
7. How can I track the status of my Refund?
- If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.
In case of Self-Shipment, will reimburse your courier charges (upto AUD 6) in form the Offer. Please take care of the following-- Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
- Upload the courier receipt in My returns section or attach it on confirmation email received after return filing
- Track your Return Shipment on the Courier Company’s Website
8. Will my shipping charges be refunded if I ship the product?
- Check the status of your Return at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view return details.
Every request received at is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.
After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.
9. How will I get my refund in case of payment mode is COD?
- You can track the return current status via login to ‘My Account’ > ‘My Returns’. Click on particular return Id to check details.
10. How do I update my bank details ?
- You can track the return current status via login to ‘My Account’ > ‘My Returns’. Click on particular return Id to check details.
Shipping & Delivery
For Imported Products
- Shipping period for an Imported product may range between 3-4 weeks for delivery.
- Only prepaid orders are allowed
- No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status by email.
-Generally products are dispatched from international location within 3-4 days. - Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
- The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories & Empty Packages.
-Defective/ Damaged (if not under Manufacturer’s Warranty*)
-Not as per descriptions
1. How do I track my order?
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2. How long does it take to deliver the product after it has been dispatched?
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3. How much do you charge for shipping the products?
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4. My order is out for delivery, but has not reached?
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5. What do I do if my product is delivered to the wrong address??
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6. Why is my order not delivered within the expected delivery date?
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7. Why have I received partial order?
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8. Why does delivery time for the same product vary from seller to seller?
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9. Why is delivery time different for different products?
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10. I am unable to track my shipment. What should I do?
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11. Can I change the Shipping Address?
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12. Does ShopClues deliver internationally?
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13. The Courier Company’s message is inconsistent.
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14. What is RTO?
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15. What happens after an RTO is received by Raffae?
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Multiple Coupons
- Coupon codes cannot be redeemed on our Affiliates & Alliances Offers
- Raffae reserves the right to change or cancel any promotion at its discretion
- Coupon codes can be used only once per user.
- Coupon codes cannot be applied on COD orders
Security Tips for Safe Online Shopping With Raffae!
• Beware of fraudulent (duplicate/unofficial) sites and fake offers
• Never share your raffae Account Details like Personal Details, Password, OTP or Credit/Debit Card Details with anyone on Call/Email, if someone claims to be a raffae representative
• We will never ask you to deposit funds in any Bank Account
• We never run any Contest with Cash Rewards or Lottery Prizes
• Immediately Report any Fraudulent or Suspicious Email/Call/SMS to us at info@ raffae.ae
• For more information, click on